FAQs

Delivery

Delivery time depends on your location. Specific details are provided during the ordering process, and costs are calculated based on the delivery method chosen and the weight of the package.

  • France – 1 to 4 days
  • OM1 zone: Guadeloupe (including St Barthélémy and St Martin), Martinique, Réunion, Guyana, Mayotte and St-Pierre-et-Miquelon – 1 to 5 days
  • OM2 zone: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands – 1 to 7 days
  • Europe – 1 to 4 days
  • Rest of the world – 1 to 7 days

You can track your order using the tracking link provided in the shipping confirmation email.

Danyberd offers delivery to several countries, you can consult the full list of destinations below:

  • Europe: France, Germany, Belgium, Luxembourg, Netherlands, Austria, Spain (excluding islands), Guernsey, Italy (San Marino, Vatican, Livigno, Campione d’Italia, San Marino), Jersey, Portugal (excluding islands) , Republic of Ireland, United Kingdom, Denmark, Estonia, Greenland, Hungary, Faroe Islands, Latvia, Liechtenstein, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Maghreb, Malta, Norway, Romania, Turkey, specific territories Spain (Balearic Islands, Canary Islands, Ceuta and Melilla) and Portugal (Madeira Island, The Azores), other countries in Eastern and Central Europe.
  • OM1 zone: Guadeloupe (including St Barthélémy and St Martin), Martinique, Réunion, Guyana, Mayotte and St-Pierre-et-Miquelon.
  • OM2 zone: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.
  • Rest of the world: Australia, Canada, China, South Korea, United States, Hong Kong, India, Israel, Japan, Russia, Singapore, Taiwan, Thailand, Vietnam, Africa (excluding Maghreb), Americas (excluding United States and Canada), Middle East, other Asian countries, Oceania (excluding Australia)

If you are absent during delivery, the delivery service will likely leave a delivery notice with instructions on how to collect your package or schedule a new delivery.

Home delivery with signature ensures the security of your order. This ensures that your package is delivered directly to you or a trusted person, avoiding any risk of theft or loss.

Si vous n’avez pas reçu d’e-mail de confirmation de votre commande, nous vous recommandons de vérifier vos spams. Il arrive parfois que nos e-mails y soient dirigés automatiquement. Si le courriel de confirmation n’y figure pas, veuillez également vérifier l’adresse e-mail fournie lors de votre commande pour vous assurer qu’elle est correcte. Si le problème persiste, n’hésitez pas à nous contacter directement via le formulaire de contact.

Payment

We accept several payment methods: Visa, Mastercard, American Express and bank cards. We also accept Apple Pay.

If your payment is declined, please verify that the payment information you provided is correct. You can also try another payment method, contact your bank directly, or contact our customer service for assistance.

Your account will be debited immediately after validation of your order, thus confirming that your purchase has been taken into account.

Yes, the security of your payments is a priority at Danyberd. We use secure encryption protocols to keep your financial information private and ensure safe online transactions.

Applicable taxes and fees vary depending on your delivery location. Specific details, including local taxes and any additional charges, are indicated during the ordering process before payment.

Purchase

The stock availability of each item is indicated on the product page. If an item is no longer in stock, it will be marked as “out of stock”. You can also contact our customer service for more information.

No, creating an account is not required to place an order on our site. An account allows you to track your orders, save your shipping information, facilitate the process of managing returns and refunds, and provide a more personalized shopping experience.

Yes, you can purchase items directly in store. However, availability may vary. For more details, contact the store of your choice directly.

Consult the size guide on each product sheet to find the appropriate measurements. There you will find tips for choosing the ideal size for each item.

Return and refund

To return an item, go to the Delivery and returns section or scan the QR code inside the box of your order.

Danyberd undertakes to reimburse you for your item in the event that the item received is defective, damaged or incorrect. To do this, go to the Delivery and returns section or scan the QR code inside the box of your order.

In case the item you received is defective, damaged or incorrect, you should contact customer service immediately. It will guide you on the steps to follow to be able to return the item.

Once we have received your return package and verified that the returned items meet our return criteria, we will process your refund. This process may take a few business days. Once the refund is completed, you will receive an email notification confirming the transaction. If you have any concerns about the processing time of your refund, please do not hesitate to contact our customer service for additional information.

Yes, you can exchange your order, subject to stock availability. Please note that return shipping costs are your responsibility, unless the item is defective, damaged or incorrect. We also recommend contacting our customer service before making the return to ensure the desired size or item is available for exchange.

Upon receipt of the returned items, customer service will send you a confirmation email.

Return costs may vary depending on the reason for the return. Our policy provides for the reimbursement of return costs exclusively in the case of items deemed defective or incorrect. Otherwise, the return costs are your responsibility.

Order

When your order status is “Processing”, this indicates that our team is preparing your order for shipping. You will receive an email when your order has been shipped, along with your tracking number.

Yes, you can usually change the delivery address of your order as long as it has not yet been shipped. To do this, contact customer service immediately so they can make the necessary changes.

You can usually make changes to an order that has already been placed, as long as it has not yet been shipped. If you wish to change your order, please contact our customer service team immediately who will be able to guide you on the feasibility of making changes.

You can request cancellation of your order until it has been shipped. Log in to your account, go to the “My Orders” section and check the status of your order. If it is still being processed, contact our customer service to request cancellation.